Privacy Policy

Serenity Wellness ("we", "our", "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our therapy services.

By using the Serenity Wellness website, you agree to the practices described in this policy.

1. Information We Collect

A. Information You Provide Directly

We may collect the following personal information when you fill out forms, book sessions, or contact us:

• Full name

• Email address

• Phone number

• City or location

• Information you voluntarily share during inquiries

• Payment-related information (processed securely through third-party payment providers)

We do not store your card details on our website.

B. Automatically Collected Information (Device Information)

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Time zone

• Pages visited

• Referring websites or search terms

• Cookie data

• Interaction patterns on the website

This information helps us understand website performance and detect potential misuse.

2. Why We Collect Your Data

We collect and process your data for the following purposes:

• To schedule therapy sessions or consultations

• To communicate with you regarding appointments or service updates

• To process secure payments

• To improve website performance and user experience

• To respond to your queries

• For internal analytics and service improvement

• To send newsletters or updates if you choose to subscribe

We collect only the minimum information required to deliver our services effectively.

3. Your Privacy Choices

You may choose not to provide certain information, but doing so may limit your ability to use certain features such as:

• Booking therapy sessions

• Contacting us directly via website

• Receiving newsletters or updates

You may request to update or delete your personal data at any time by emailing us at:
yashvi.psychologist@gmail.com

4. Data Storage & Security

We take privacy and data security seriously.
Your information is stored on secure servers and protected using:

• Firewalls

• Encryption

• Access controls

• Secure third-party payment gateways

Although we take strong precautions, no online system can guarantee 100% security.

5. Sharing of Information

We do not sell or rent your personal data.

We may share your data only in the following situations:

• Legal Requirements: Compliance with court orders, police requests, or legal obligations.

• Service Providers: Trusted third-party platforms (e.g., payment processors, email services) that help us operate the website.

• Safety Concerns: To protect the rights, safety, or security of clients or others.

All third-party partners follow confidentiality and data protection standards.

6. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

You may disable cookies in your browser settings, though some parts of the website may not function optimally.

7. External Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.
We encourage you to read their privacy policies before sharing information.

8. Children’s Privacy

Our services are intended for individuals 18 years and older.
We do not knowingly collect personal data from minors.
If you believe a minor has shared information with us, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Serenity Wellness
Email: yashvi.psychologist@gmail.com