Returns & Refunds Policy

We aim to provide a transparent and supportive experience for all clients. Please review our cancellation and refund policy for therapy services.

Session Cancellation & Refund Window

You may cancel your booked therapy session or package within 7 days from the date of purchase/booking.

To request a cancellation or refund, please email:
yashvi.psychologist@gmail.com

Refund Eligibility

Refunds for therapy services are applicable under the following conditions:

1. Session Not Availed

If you purchased a session/package but have not attended any session, you are eligible for a full refund within the 7-day window.

2. Session Rescheduling

You may reschedule a session up to 12 hours before the scheduled time at no extra charge.
Sessions missed without prior notice will not be eligible for a refund.

3. Partially Used Packages

If you purchased a package and used some sessions:

• Refund will be issued for the remaining unused sessions

• Used sessions will be charged at the standard per-session rate, not the discounted package rate

4. Therapist Unavailability

If a session is cancelled due to therapist unavailability and rescheduling is not possible, you will receive a full refund for that session.

Refund Processing Time

Once approved, refunds will be processed within 7–10 business days via the same payment method used at the time of booking.
No additional fees will be charged.

Non-Refundable Situations

Refunds cannot be offered in the following cases:

• Session was completed

• Session was missed without prior notice

• Refund request made after 7 days of purchase

• Customised assessments or specialised preparation already completed

• Packages expired without usage or rescheduling requests

Gifts / Sessions Purchased for Others

If a session/package was purchased as a gift:

• Unused sessions may be converted into credit for the recipient, or

• If requested by the purchaser, refunds will be issued to the original payer

Contact Us

For cancellations, refunds, or support, please email:
yashvi.psychologist@gmail.com